Cancellations and Refunds Policy

Last Updated: 24 September 2026

How can I cancel my order?

You may request cancellation of your LazeeLab order before it is delivered.

If the cancellation option is available, you can cancel the order through your account/order history. You may also contact our customer support team for assistance.

For prepaid orders:

• If the order has not yet been shipped, the refund will be processed to your original payment method.
• If the order has already been shipped or is in transit, we will request our logistics partner to return the shipment.
• The refund will be processed once the return-to-origin process has been successfully initiated or confirmed.
• If the order is successfully delivered before the cancellation can be processed, cancellation may no longer be possible.

Refund Timeline

Once a refund has been processed, you will receive a confirmation through the contact details provided with your order.

Refunds generally take 5–7 business days to reflect in your original payment method after being processed. The actual timeline may vary depending on your bank or payment provider.

Can I return my order?

Due to the nature of our products, we do not accept general returns once an order has been delivered.

However, we will arrange a replacement or appropriate resolution if you contact us within 7 days of delivery for any of the following situations:

1. Wrong product delivered
2. Product missing from the order
3. Product received in damaged condition
4. Expired product delivered

We may request photographs, videos, packaging images, order details or other information to verify the issue before approving a replacement.

Once the replacement request has been approved, a new order may be created and shipped to you.

Refund or Payment Issues

In rare cases, a refund may be delayed because of issues with the payment gateway, bank or payment network.

If your refund has been confirmed by LazeeLab but has not been credited within the expected timeframe, please contact us with your order details and we will assist in investigating the issue.

Contact Us

If you have questions about cancellation, refunds or replacements, please contact:

LazeeLab
Operated by Petray Private Limited

Email: Support@urbanbrands.co.in
Phone / WhatsApp: +91-8421952698

Address:
Megapolis Mystic, Flat No. B1105,
Hinjewadi Phase 3, Pune,
Maharashtra – 411057